FAQ

Candles

  1. What are the candles made out of?

Leeda candles are made primarily from soy wax, combined with a small amount of beeswax. Soy wax is a natural vegetable wax derived from soybean oil; it is renewable and carbon neutral. Beeswax is a natural byproduct of the beekeeping industry and when burned, produces negative ions that can purify the air.

Soy wax and beeswax allow us to make a safe, non-toxic, and environmentally friendly product. The majority of candles we purchase at chain stores are made from paraffin wax. Paraffin wax is a byproduct of the petroleum industry and releases carcinogens (benzene and toluene) when burned. 

  1. How long do the candles burn for?

The femme candle has a burn time of approximately 1 hour.

The bubble cube candle has a burn time of approximately 8 hours.

  1. How do you care for the candles?

    • Trim the wick to 5-7mm (1/4 in) before every burn.
    • When burning the candle, make sure to place it on a dish with rims – it will catch the overflowing wax.
    • Burn within sight away from flammable objects, children and pets.
    • Do not leave your candle unattended. Make sure to blow it out before you sleep.
    • Be sure to keep candles away from drafts, ceiling fans, and any air currents.
          1. Do you make custom candles?

          We can create a customized scent and/or color for a purchase of 10 or more candles. Please contact us at hello@leedacandles.com

          1. Do you accept wholesale orders?

          We are always open to new wholesale opportunities. Please contact us at hello@leedacandles.com.

          Delivery and Returns

          1. Where do you ship to?

          Currently, we ship to Canada and the United States. International shipping is coming soon.

          1. Do you offer a pickup option?

          Yes. If you are located in or around Toronto, you can choose to pick up your candle. The pickup location is at 35 Mariner Terrace.

          1. How much does shipping cost?

          All orders are subject to an $8 flat rate shipping fee.

          We offer free shipping on orders above $75.

          1. When will my order ship?

          Leeda candles are specially hand poured for you. Please allow 3-5 days for order processing.

          1. Can I rush my order?

          Please email hello@leedacandles.com if you require a rush on your order or if there are special circumstances. We will do our best to accommodate your request.

          1. How can I check the status of my order?

          You will receive an email notification with your tracking number when your order ships. Please allow 24-48 hours for activity to be updated.

          1. How can I change or cancel my order?

          Please email hello@leedacandles.com as soon as possible. Changes or cancellations are not guaranteed. We will do our best to accommodate your request.

          1. Can I return or exchange my order?

          No. All orders are final sale.

          If your item arrives broken or damaged, please email hello@leedacandles.com an image within 48 hours of the candle’s arrival. We will re-send your order.